Troubleshooting

Classroom Troubleshooting Poster

 

Other Troubleshooting options:

  1. iPad frozen or unresponsive
  2. Apps
  3. WiFi not connecting
  4. Email

iPad frozen or unresponsive

If you find your iPad frozen or unresponsive, follow the below steps in order: 

1. Closing apps in the Multitask bar

Close any open app if possible.
iOS 7: Press the Home button twice to see preview screens of the apps you have open. Swipe sideways to view other open apps. To quit an app, swipe it up and out of preview. 
 
iOS 6 or earlier: Double-click the Home button to show all running apps in a bar along the bottom of the screen. 
 
Hold your finger on an unwanted app until it jiggles. Tap the white dash in the red circle to close the apps. Just swipe the screen downwards to remove this bar.
 

2. Soft Reset

To perform a soft reset—hold the top (power) button for a few seconds. Your iPad will restart. To force quit an application, just hold the home button by itself in a similar fashion.

3. Reset

To perform a reset—which you'll find extremely useful in cases when the system freezes, hold the top (power) and bottom front (home) button for a few seconds. Your iPad will restart. 
 

Apps

If you are experiencing issues with an app you downloaded from the App Store, Apple have created an online assistant that will provide tips that help resolve most app issues and can be accessed from: http://www.apple.com/au/support/ipad/assistant/application

 

WiFi not connecting

When you are in a WiFi zone in which you have connected successfully before and you find your Wi-Fi drops out and/or doesn't reconnect automatically:

  1. try turning your Wi-Fi off for at least ten seconds, then turn it on again. On an iPad, you can do this by turning "Airplane Mode" (under "Settings") on then off for ten seconds. 

  1. Try reconnecting after this reset.
  2. If this does not make a connection, try powering off the iPad then turning back on (see soft reset). 
  3. If all the above fail, check that the WiFi is sending a signal at your home or via the IT department when at the college. 

Email

Please be aware that you need to ensure that your Redlands College email account is set as your default account on your iPad for it to work correctly.
 
To do this:
  1. Select Settings -> Mail, Contacts, Calendars .

Then ensure the following items:

  1. Mail -> Default Account is your Redlands College Email account  (it needs to be an Exchange account)
  2. Contacts -> Default Account is your Redlands College Email account (it needs to be an Exchange account . Are you missing contacts? Please see IT Support as this indicates your email is not set up correctly)
  3. Calendars -> Default Account is your Redlands College Email address.
e.g..
 
Inline images 1
 
Inline images 2
 
 
Students  and staff need to ensure that they are syncing an unlimited number of days for email. Some students have it set to 3 days, which will mean that emails sent on Thursday, may not appear in their email on Monday. The students account must be set up as an Exchange account as well.
 
Inline images 6
 
 
Also be aware if you have a Hotmail or Yahoo account on your iPad, you may not receive emails whilst at the College. The College recommends only using the Redlands College email address with the Mail app.
 
To send and receive emails using either Hotmail or Yahoo whilst at home (Hotmail will not work from the College), you are able to use one of these items:
 
Hotmail - The Windows Live Hotmail App.
 
Inline images 3
 
Yahoo - Through Safari
 
Inline images 4
 
Other Gmail accounts - The GMail app
 
Inline images 5
 
No claim of ownership is made on images or screen captures on this page. They remain the property of their respective creators/owners.